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Exchanges & returns

EXCHANGES AND RETURNS MADE EASY – 14 DAY MONEY BACK GUARANTEE

You have full return and exchange rights for 14 days from receipt of your purchase, provided that you have not used the item you are returning and that it is returned undamaged. You may, in other words, try on your item to see if it suits you! This return and exchange right does not apply to undergarments or unsealed perfumes/colognes.

When we have received your return and confirmed that it is not damaged, we will refund the amount you paid for the item as well as any payment fees. However, if your order contains items other than the one you returned, we will not refund the payment fees (this is because the payment fees are the same no matter how many items you have ordered).

 

HOW DO I MAKE AN EXCHANGE?

Of course it is no problem to exchange your item for another garment, size or colour.  Complete the return form and specify the reason you are sending back your item using codes 1-9.

For exchanges, please specify at the bottom which items you would like instead by filling in the item number, name, size and quantity.
 

 

I WOULD LIKE TO RETURN MY ITEM

Complete the return form and specify the reason you are sending back your item using codes 1-9. Then send the item along with the return form to us. All returns must be packed in bags or boxes. Read more about refunds here.

 

I WOULD LIKE TO REPORT A PROBLEM WITH MY ORDER

Contact our customer service at phone +46 337 206 163 or send an email to info@stayhard.eu as soon as you discover the problem, and we will be happy to help you with reporting.

Of course we will cover the costs of return shipping on incorrect deliveries and defective merchandise when you use our return shipping form. If you do not have a return shipping form, please contact our customer service and we will assist you.


When we have received the merchandise and approved the return, we will reimburse your costs for the item. Your money will be refunded within two weeks (within 30 days by law).

 

REFUNDS

Refund payments for returns, exchanges and defects/incorrect deliveries are handled in different ways depending on how you paid for your products. Please see the different alternatives below:

 

CREDIT/DEBIT CARD

We will refund the money to your card. If you paid with a credit or debit card, we will restore the balance to your account.

The refund will show up on your account statement within a few days from the date we processed the refund.
It may, depending on your bank’s procedures, even be shown on the date you placed your order.