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Customer Service

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Cookie Policy

What is a cookie

 A cookie is a text file that the website you visit asks to save on your computer (note: the term “computer” also includes tablets and smartphones unless otherwise stated) which makes it possible to identify you as a visitor to the website. The information contained in the cookie can be used to track your browsing on sites that use the same type of cookie and the ads and offers shown can thereby be customized for you.

There are two different types of cookies. One type is longer lasting and saves the text file for a longer time on your computer.  This type of cookie has a specific expiration date and is used, for example, for features that tell you what’s new since you last visited the current site.  When the expiration date for the cookie has passed, it is deleted from your computer when you revisit the site which put the cookie on your computer.

The other type of cookie is more short-term (known as session cookies) and stored temporarily on your device while you visit the website.  This type of cookie is used, for example, to keep track of which language you have chosen for the current website and disappears as soon as you close the website.

 

What type of cookies do we use and for what purposes?

 We use both longer lasting and short-term cookies.  The main reason for our use of cookies is to enable trade in our online store and facilitate analysis of traffic on our website as well as improving our customer service.

Through our cookies, we also save information about which pages of our website and our online store you have visited, among other things.  We do this in order to customize the offers and advertisements on our website according to what you are interested in.  We use Google Analytics which is a web-based analysis tool provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google uses current information to evaluate visitors’ use of the website, to compile reports about website use and for services related to website activities and internet usage.  Google may also adapt the advertisements you see based on your previous browsing. The information saved in cookies used by Google’s tools (such as IP-addresses) are forwarded to, and stored on, Google’s servers which are located around the world.  For this reason, the information can be managed on a server located in a country other than the one in which you live. Google may also transfer the information to third parties in cases where required by law or when such third parties process the information on behalf of Google.   Google does not link your IP address with any other information Google has stored. 

 

Your consent to our use of cookies

 By having your computer set to allow cookies, you agree to our and Google's use of cookies on our site and in our online store as described in this information. If you agree to our use of cookies, you receive access to all functions on our website and online store which require the use of cookies.

You may refrain from giving consent and also withdraw your consent, which you can do by changing the settings on your computer to no longer allow the use of cookies. You can also set up your computer's browser to alert you whenever the website tries to put a cookie on your computer. Browser settings also allow you to delete cookies. If you are using a computer, cookie settings can usually be changed through the settings of your web-browser. If you are using a tablet, you can usually do this by changing the settings in the operating system. If you are using a smartphone, you can usually do this by changing the settings in the smartphone’s web-browser.

 

What happens if you do not agree to our use of cookies?

 In case you do not agree with our use of cookies, the features of our website and online store will not work entirely. For example, you will not be able to log in to our site, and our offers and ads may appear for you more often than otherwise. You will not also be unable to shop in our online store because we use cookies to manage the contents of your shopping cart. You will, however, still be able to browse our online store.

If your browser or the firewall on your computer is set to deny the use of cookies, please contact our customer service.

 

Cookie source Cookie Description
Stayhard ASP.NET_SessionId This cookie is used to connect the web-browser to a shopping cart on the server.
Stayhard cartSynced This cookie is set to true when the shopping cart on the server and the client sync with one another.
Stayhard cookieConsent This cookie saves your choice to continue using the page and thereby consent to the use of cookies.
Stayhard CustomerKey This cookie is used to connect the web-browser to a session so we can give better product recommendations based on behavior.
Stayhard exps This cookie contains settings for A/B-tests in which the user takes part.
Stayhard shownPopups This cookie saves which popups are shown, so we don’t show them again unnecessarily.
Stayhard selectedDeliveryMethod This cookie saves the chosen delivery method.
Stayhard selectedPayment This cookie saves the chosen payment method.
Stayhard sh_tid This cookie saves the order’s transaction ID to prevent the same order being processed multiple times by Google Tag Manager.
Bazaarvoice BVBRANDID This cookie helps you by remembering your information when you write product reviews so you don’t need to rewrite it for every review.
Bazaarvoice BVBRANDSID This cookie helps you by remembering your information when you write product reviews so you don’t need to rewrite it for every review.
Bazaarvoice BVImplmain_site This cookie helps you by remembering your information when you write product reviews so you don’t need to rewrite it for every review.
Cloudflare __cfduid This cookie is used to identify individual computers behind a common IP address and apply security settings for each computer. This cookie contains no personal information.
Criteo.com eid This cookie helps us deliver relevant advertisements to you on the internet.
Doubleclick.net IDE This cookie helps us show advertisements that are relevant to you. They track which content you have shown interest in and how you interacted with the ads shown.
Facebook.com fr This cookie helps us deliver relevant advertisements to you on Facebook.
Fresh Relevance tms_VisitorID This cookie makes it possible for us to remind you if you still have products in your shopping trolley.
Google Analytics _ga This cookie helps us work out the number of visitors to our website and analyze which content they are interested in.
Google Analytics _gid This cookie helps us work out the number of visitors to our website and analyze which content they are interested in.
Google.se NID This cookie helps us work out the number of visitors to our website and analyze which content they are interested in.
Vergic vngage.id This cookie expires when the website is closed and contains a unique ID which is used to anonymously retain the visitor's session between page loads. This cookie contains no personal information.
Vergic vngage.lkvt This cookie contains a unique ID which is used to anonymously link a current visit with previous visits. This cookie contains no personal information.
Vergic vngage.vid This cookie contains a unique ID to be able to recognize a visitor and has the same value as vngage.lkvt.